Privacy Policy

1. Introduction

VocaLenz Atelier (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, and protect personal information when you interact with our website, vocalens.bond, and our coaching services.

2. Information We Collect

• Contact Data: name, email address, phone number, company, and role.
• Transactional Data: selected courses, seat counts, and invoice details.
• Usage Data: device, browser, pages visited, and interaction timestamps.
• Communications: emails and messages you send us, including scheduling preferences.

3. How We Use Information

• Provide and improve coaching services and course materials.
• Respond to inquiries and manage client relationships.
• Process payments and maintain accounting records.
• Maintain website security, prevent fraud, and comply with legal obligations.

4. Legal Bases

We process personal data under legitimate interests, contract performance, and consent where required.

5. Sharing of Information

We do not sell your data. We share information with vetted processors (billing, email service, and secure storage) under confidentiality and data processing agreements, and when required by law.

6. Data Retention

We retain records only as long as necessary for service delivery, legal requirements, and dispute resolution. We apply periodic reviews and secure deletion schedules.

7. Your Rights

• Access, correct, or delete personal data where applicable.
• Object to or restrict processing and request portability.
• Withdraw consent for optional communications.

8. Cookies

We use strictly necessary and performance cookies. You may opt out of non-essential cookies via the cookie banner. Settings persist in your browser using localStorage.

9. Security

We use encryption in transit, access controls, and staff training. No online system is perfectly secure; please use discretion when sharing sensitive information.

10. International Transfers

Where data moves across borders, we rely on standard contractual clauses or comparable safeguards.

11. Children’s Privacy

Our services are not directed to children under 16. We do not knowingly collect data from children.

12. Contact

For privacy requests, email [email protected] or call +1 (646) 555-0199.